How do I proceed through the check out process?

Once you have finished adding items to your Shopping Bag, simply click the “Check Out” button on the Shopping Bag page and we will guide you through the check out process.

Can you ship your products anywhere?

Yes, We ship worldwide. We are working with UPS and DHL to worldwide in 5 to 6 day express door to door delivery.

What methods of payment do you accept?

We are working with GoShopier. You can pay with your Credit Card %100  Secure. If you have another method or means of payment please ask.

Taxes for European Countries?

Most countries, except USA, are subject to VAT (value added tax) and customs duties which are the responsibility of the recipient. Since rates vary by country and by what was ordered, we are not able to supply an estimated cost. Customers ordering from European countries are exempt from customs charges, however they will be billed for VAT sometimes.

How safe is my personal information?

Our site uses a 256bit Secure Sockets Layer (SSL) protocol to encrypt all personal information sent during the check out process. Our web site can not keep your Bank informations, because of you pay directly to Bank web site. For more information on how we secure and use your information, please consult our Privacy Policy.

How do I cancel an order or return an item?

If something isn’t right or you just change your mind, we are happy to accept a return for Kilim Rug and Pillow orders. E-mail us at info@patkilim.com, letting us know that you will be returning an item.

How should I evaluate a carpet?

There are at least four factors that should be considered when evaluating a carpet.

First is color. Natural dyes produce wonderful saturated colors with all kinds of shading within a single color that give the carpet a unique character. This shading is called abrash and is recognized by collectors as an important attribute. The color is a feature with which you must feel comfortable.

Second is the design. The design has a number of elements such as use of space, detailing, motifs, clarity and balance. What you will want to look for is a harmony in the overall design. It is important to remember that the design has been created by a woman and represents her skill and creativity.

Third is craftsmanship. Craftsmanship includes the quality of the wool, character of the dye and skill of the weaver. The number of knots in a square inch/centimeter is not the sole criteria for craftsmanship. The knot count will vary with the type of carpet.

Fourth is the overall feeling. This is subjective to a certain extent, but if the carpet is beautiful in your eyes, then trust your instincts.

Is purchasing a carpet an investment in art?

Carpets are handcrafted, handmade, incorporate age old motifs and represent the creation of a skilled weaving artist and, as such, can be considered art. The investment value of many carpets accrues over time. Some particular antique carpets have special attributes that make them sought after by collectors. On the whole, carpets will hold their value and have the potential to increase in value. Please see the Wall Street Journal article: Please Click —->  The Rug Market Takes Flight.

How do I clean my carpet?

We recommend that you have your carpet cleaned by a professional oriental carpet cleaner. If you intend to wash the carpet yourself, here are the easy steps to follow:

  1. Vacuum both sides of the carpet well
  2. Test for color run by taking a damp clean cloth and gently wiping dyed areas. If color appears on the cloth, we recommend that you stop the process and take the carpet to a professional for cleaning.
  3. Shampoo the carpet with cool water and a mild liquid soap. Use a soft brush and brush the pile firmly with a linear motion in the direction of the nap. Thoroughly wash the nap of the carpet.
  4. The fringes of the carpet can be washed using the same soap solution. Thoroughly wet the fringe and brush away from the pile.
  5. Rinse the carpet with running water.
  6. Squeeze out excess water. A rubber window squeegee works well to remove the water. Squeegee the pile repeatedly in the direction of the nap until no more water can be forced out.
  7. Lay the carpet flat to dry. When the pile nap feels dry, turn the carpet over. Make sure the carpet is completely dry before placing it on the floor for use.
  8. If the carpet is a bit stiff when dry, lightly vacuum or gently brush the carpet’s surface.